SHIPPING

Processing Time

  • All orders are processed within 1–3 business days (excluding weekends and holidays).

  • Custom or pre-order items may take up to 5–7 business days to process.

Shipping Rates & Delivery Estimates

  • Standard Shipping (Croatia & EU): 3–7 business days

  • Express Shipping (Croatia): 1–2 business days

  • International Shipping (Outside EU): 7–14 business days

  • Shipping charges for your order will be calculated and displayed at checkout.

Order Tracking

  • You will receive a confirmation email with tracking information once your order has been shipped.

Customs, Duties, and Taxes

  • L.A. Crown Studio is not responsible for any customs and taxes applied to your order. All fees imposed during or after shipping are the responsibility of the customer.

RETURNS

We want you to love your hair – but if you're not satisfied, we're here to help.

Eligibility for Returns

  • You may return eligible items within 14 days of delivery.

  • To qualify for a return, items must be unused, unworn, and in the original packaging with security seal intact.

  • Due to hygiene reasons, used or opened hair extensions are non-refundable.

Non-Returnable Items

  • Final sale items

  • Opened or tampered products

  • Gift cards or downloadable products

  • Custom orders

How to Initiate a Return

  1. Email info@lacrownstudio.com with your order number and reason for return.

  2. Wait for return approval and shipping instructions.

  3. Return shipping is the responsibility of the customer unless the item is faulty or incorrect.

Refunds

  • Once your return is received and inspected, we will notify you of the approval or rejection.

  • Approved returns will be refunded to your original method of payment within 5–10 business days.

  • Shipping charges are non-refundable.

Exchanges

  • We do not offer exchanges at this time. Please return the item and place a new order.

Questions?

For any questions regarding shipping or returns, please contact:
📧 info@lacrownstudio.com